Help & FAQs

Free 24-hour UK shipping

Please allow 1–2 working days for dispatch. Once dispatched, delivery is usually the next working day.

All duties and customs fees are included, so there’s nothing extra to pay on delivery.

Free shipping on orders over $175.

Delivery takes 6-8 business days after dispatch.

Australia: Free standard shipping on orders over A$275. No customs duties due on parcels with a goods value of A$1,000 or less.

New Zealand: No customs duties due on parcels with a goods value of NZ$1,000 or less. Shipping is calculated at checkout.

For the EU, Switzerland and Norway, duties and taxes are included. Nothing extra to pay on delivery.

Delivery usually takes 5 to 14 working days after dispatch. Outside the destinations covered above, any import duties or taxes are the buyer’s responsibility.

We’ll email your tracking details when your order is dispatched. Check your spam folder if you can’t see them, or get in touch with your order number.

Changed your mind? We accept returns from the UK and anywhere we ship. Email info@sydshouse.co.uk with your order number within 14 days of delivery. Please contact us before posting so we can provide the return address and instructions.

If you’d like to choose another piece, we can offer store credit for your return. If you’d prefer a refund, we’ll send it back to your original payment method.

For change of mind returns, the buyer pays return postage, including international return postage. Please use a tracked service and keep your proof of posting. View returns details.

If something arrives damaged, faulty or significantly different from its description, email info@sydshouse.co.uk with your order number and details of the issue. We’ll help put it right and cover reasonable return postage.

Vintage tag sizes can vary. Compare the listing’s measurements with a piece you already own that fits well, especially pit-to-pit and length for tops.

We note any unusual fit in the description. If you’re unsure, send us the product name or link and we’ll help.

Everything is authenticated vintage. Each listing describes the condition, with any flaws shown in the description and photos.

Want more detail on a piece? Get in touch before ordering.

Most pieces are one of one. If you can add it to your basket, it’s available. Once it sells, that exact piece is unlikely to return.

New pieces land most days at 8PM UK time. For restock updates, follow @insydshouse on Instagram and turn on post notifications.