Shipping Returns & FAQ
Shipping Information
Your order will be processed and dispatched within 1 to 3 working days or as soon as possible.
Same day or next day dispatch for items purchased with Royal Mail's 24 hour service.
Once shipped, you’ll receive an email or a text with a tracking number—please check your spam/junk folder if you don’t see it.
Additional Shipping Details
- Customers are fully responsible for any shipping fees and handling costs.
- Any customs or import duties are the buyer’s responsibility.
- If you experience any issues with your order, please reach out via email at info@sydshouse.com or send us a message on Instagram @insydshouse.
Returns & Exchanges
As a small independent business, we can only accept returns if an item arrives damaged or significantly different from its description.
Vintage clothing can naturally reshape over time due to wear, washing, and fabric aging, which may cause slight stretching, shrinkage, or changes in fit compared to when it was originally made. We provide detailed measurements in all listings—please review them carefully before purchasing. If you need further assistance, feel free to email us at info@sydshouse.com or contact us on Instagram @insydshouse.
We aim to represent every item accurately through photos and descriptions.
- Returns must be made within 14 days of purchase and must be received in the same condition they were sent.
- Customers are responsible for return shipping costs.
- Exchanges are available within the 14-day return window.